Privacy Policy

We collect information you provide directly to us, including: • Account Information: Name, email address, phone number, and password when you create an account. • Profile Information: Professional credentials, bar registration details (for lawyers), and practice areas. • Communication Data: Messages, documents, and files shared through our platform. • Payment Information: Billing details and transaction history processed through secure payment providers. • Usage Data: How you interact with our services, including features used and time spent on the platform.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Connect citizens with qualified legal professionals • Send technical notices, updates, and support messages • Respond to your comments and questions • Analyze usage patterns to improve user experience • Comply with legal obligations under Pakistani law

We do not sell your personal information. We may share your information in the following circumstances: • With Lawyers/Clients: To facilitate legal consultations and services • Service Providers: Third parties who perform services on our behalf • Legal Requirements: When required by law or to protect our rights • Business Transfers: In connection with any merger or acquisition All third-party service providers are bound by confidentiality agreements.

Communications between users and lawyers through our platform are protected by attorney-client privilege under Pakistani law. We implement strict technical and organizational measures to maintain this confidentiality, including: • End-to-end encryption for all consultations • Secure document storage with access controls • Audit trails for compliance purposes • Data isolation between different legal matters

We implement industry-standard security measures to protect your data: • 256-bit SSL/TLS encryption for all data in transit • AES-256 encryption for data at rest • Regular security audits and penetration testing • Multi-factor authentication options • Secure data centers located in Pakistan While we strive to protect your information, no method of transmission over the Internet is 100% secure.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations: • Account data: Until you request deletion • Legal documents: As required by Pakistani law (minimum 7 years) • Communication records: 3 years after last activity • Payment records: As required by tax regulations You may request deletion of your account at any time, subject to legal retention requirements.

Under Pakistani data protection laws, you have the right to: • Access your personal information • Correct inaccurate data • Request deletion of your data (subject to legal requirements) • Object to processing of your data • Data portability • Withdraw consent at any time To exercise these rights, contact us at privacy@cjp.pk.

We use cookies and similar technologies to: • Keep you logged in • Remember your preferences • Analyze platform usage • Improve our services You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, please contact us at: Citizen Justice Portal 14-K, Block 5, DHA Phase 5 Lahore, Pakistan Email: privacy@cjp.pk Phone: +92 42 3579 8000